Data Retention Principles

To ensure compliance with the requirements of various data protection laws, we follow the following data retention periods and principles: 

  • All personal data relating to account details such as but not limited to payment details and history, user account information and uploaded information (such as the phonebook) is retained for the duration of the active use of the account or until the data subjects request for data deletion unless required otherwise by law.

  • All user activity logs are kept for a reasonable time (no longer than one year) to provide service rapports and service use history, or until the data subjects request for data deletion unless required otherwise by law.

  • All consensual personal data (such as but not limited to; marketing consent, newsletter subscription details and tracking cookies) are kept for a reasonable time (no longer than a year) or the duration of the active use of the account or until the data subjects request for data deletion unless required otherwise by law.

  • All anonymous data related to the account such as but not limited to: the amount of messages sent by the account, internal route used, price per message and accounting related information is kept for a reasonable time (no longer than three years) or the duration of the active use of the account (if specifically requested) or until the data subjects request for data deletion unless required otherwise by law.

  • As Messente Communications is subject to both international communications legislation as well as anti-terrorism legislation as a communications provider, we may be required to withhold the deletion of data subjects personal data after the data deletion request and will do so only if mandated by the authorities, in a responsible manner, utilizing all needed security provisions to protect the data and limit access.

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