Getting started
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      How to create and manage WhatsApp message templates

      Quick start

      1. All business initiated conversations must use a pre-approved WhatsApp template
      2. Templates are created within the Meta portal and include support for multi-media, catalogues, action buttons, text formatting, custom parameters etc.
      3. Messente currently supports all Meta supported template features except Flows

      Creating templates

      Navigate to the WhatsApp Manager and choose Manage templates and then Create Template.

      Monosnap (1) WhatsApp Manager 2024-08-09 08-15-23

      Choose a template type

      Type Use for
      Marketing
      Promotions or announcements to increase awareness and engagement e.g. Welcome messages, promotions, offers, coupons, newsletters, announcements
      Utility Messages about an existing order or account e.g. Order confirmations, account update, receipts, appointment reminders, billing
      Authentication Codes to verify a transaction or login e.g. One-time password, account recovery code, account verification, integrity challenges
      • The Flows sub-type is not yet supported
      • Meta pricing varies depending on the type chosen, the Messente service fee is always the same
      • You can create up to 6,000 templates
      • Read more about these types in the Meta support portal and check out the Template Library for inspiration

       

      Design your template

      Templates can include a number of features

      Feature Options & limitations
      Header - Optional Text (60 characters) / image / video / document / location
      Body 1024 characters including Rich text formatting (bold, italics, strike-through, monospace), emojis and variable parameters
      Footer - Optional Text (60 characters)
      Buttons - Optional Action: Call phone number (20 characters), copy offer code (15 characters), visit URL (2000 characters)
      Button text (25 characters)

      Text (other than variables) is set in the templates but images, videos, documents, locations are defined in your API call however you should submit a sample of the sort of media you intend to send.

      Here's a longer demo on the WhatsApp template manager:

       

      🔗 Useful Meta support articles

      Edit message templates for your WhatsApp business account

      Delete message templates

      Submit for approval

      This can take up to 24 hours but is usually just a few minutes

      Send a test message with the API

      https://messente.com/documentation/omnichannel-api/whatsapp-message