Account verification

Let's get to know each other!

To rule out any malicious activity, which has grown fairly common in this day and age, we require our customers to go through the account verification process. This helps us to get to know your business so we can offer the highest level of support and guidance along the way. Until you have completed the account verification process, there will be limitations applied to your account.

The limitations
  • You'll be able to send up to 10 SMS messages for testing purposes.
  • VAT exemption is not available until the Account has not been verified. Invoices can be corrected after the successful verification upon request.


How to get verified?

Company information

The first step to passing the verification process would be to fill out your company details, which can be done from the drop-down menu at the top-right corner of our dashboard. Fill out the required information under Basic Information and Billing Details. 

We also encourage using a company-branded email address when signing up - gmail, mail.ru, yahoo and hotmail addresses are often used by scammers and lack credibility. Additional users can be added from the same Account Details view, by selecting Account Permissions.

Sender name

The next step is registering a Sender name (also known as Sender ID). This will be your ID for your clients which they see when the message arrives. Without choosing a sender name you can only test sending messages to your own verified number. To learn more about registering sender names, read here.

Getting approved

Once you've been able to complete the previous, Messente will review your request. We often ask for additional information, such as examples of message content, or clarifying information about your company. We also may ask about what is the volume of messages every month, which are the target countries, and whether you plan to expand to other countries. 

These questions help us to get to know your business better and in so we are able to support your integration to Messente much more easily. In addition, knowing target countries helps us to give you the most up-to-date information on different requirements which may apply.

If your Sender name is not approved or you haven't been contacted in the first 48 hours, then contact support@messente.com directly.

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